The majority of Pelican Outdoor Products offer a 3 Year Warranty when the product is purchased in new condition on the Pelican Outdoor website (PELICANOUTDOOR.COM), or from an authorized seller. Refer to your products specific item details and packaging for warranty terms as some items may have a different warranty time period.
We take pride in the products we make and warrant to the person who originally purchased the product (“you”) that all Pelican Outdoor products will be free from defects in workmanship and materials for their applicable Warranty Period, subject to the below conditions.
- You must have purchased the product from a Pelican Outdoor authorized dealer;
- You must provide proof as to the date of purchase from the Pelican Outdoor authorized dealer;
- You must return the product to Pelican Outdoor; and
- You must have used the product only as intended and in accordance with the product’s care instructions.
LIMITATIONS ON WARRANTY
Our guarantee does not cover product damages that may have resulted from normal wear and tear or misuse/abuse or modification of the product. Additionally, the warranty does not cover damage to your device as a result of the use of any Pelican Outdoor product. Our warranty policy does not cover lost or stolen items.
To the maximum extent permitted by law, Pelican Outdoor is not responsible for direct, or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or costs of recovering or reproducing any program or data stored in a device used with or carried in the incase product.
If a defect arises and a valid claim is received by Pelican Outdoor, we will, at our discretion, replace any product that proves to be defective in material or workmanship with a functionally equivalent new product. Pelican Outdoor reserves the right to send a replacement product of similar value and design.
Warranty replacements are provided based on product availability. If your product is no longer being manufactured or is out of stock, we may replace your product with a similar or better product at our option. Some products may no longer be in production, and there may be no similar products for your device due to its age. In that event, with proof of purchase, we will offer you a product for an alternate device type of equal or lesser value.
If you purchased the item(s) from an authorized reseller or distributor and the product is defective, please check the sellers return or exchange policy before filing a warranty claim. Products purchased from an authorized seller must be returned to the original place of purchase within the store’s return period for a return or exchange. If you are unable to obtain an exchange or refund, you may file a warranty claim. Proof of purchase is required showing that the item was purchased in new condition. Pelican Outdoor is unable to offer any refunds for a product not purchased on the Pelican Outdoor website
(PELICANOUTDOOR.COM). See the Pelican Outdoor Refund and Return Policy for guidelines on returns and exchanges.
Products sold on AMAZON.COM and sold by "Amazon" or "Pelican" as the seller qualifies for Pelican Outdoor’s limited warranty. When purchasing from AMAZON.COM, the only authorized sellers are “Pelican” (sold by Pelican Outdoor and fulfilled by Amazon) or “Amazon” (shipped and sold by Amazon), or “Amazon”(Sold and fulfilled by Pelican Outdoor). For all other marketplace sites (other than AMAZON.COM) only “Pelican Outdoor”, "Pelican, Inc.", and “Case-Mate, Inc.” are authorized sellers.
Products sold on eBay and sold by "Pelican Outdoor" or "Pelican, Inc." as the seller qualify for Pelican Outdoor's limited warranty.
Third-party sellers selling Pelican Outdoor products on AMAZON.COM, eBay, or any other marketplace websites will not come with the Pelican Outdoor warranty as the quality of the products cannot be validated outside of the Pelican Outdoor authorized seller network.
For all warranty claims you may be required to provide a detailed invoice showing the product was purchased in new condition.
Proof of purchase along with a photo of the damage item, may be required to file a warranty claim. On all warranty claims, Pelican Outdoor reserves the right to decline a warranty for insufficient documentation or for product defects that are not verifiable. We also reserve the right to request the item be returned to Pelican Outdoor for inspection.
On all warranty replacements, the customer is responsible for shipping charges, either from Pelican Outdoor to you, or from you to Pelican Outdoor if the item needs to be returned.
OBTAINING WARRANTY SERVICE
If you wish to make a claim under this warranty with respect to a Pelican Outdoor product, please SUBMIT A REQUEST online.
EXCEPT AS EXPRESSLY SET FORTH ABOVE, EACH PELICAN OUTDOOR PRODUCT IS PROVIDED SOLELY ON AN “AS IS” BASIS AND PELICANOUTDOOR.COM MAKES NO OTHER WARRANTIES OF ANY KIND.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PELICANOUTDOOR.COM SPECIFICALLY DISCLAIMS AND EXCLUDES ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, QUIET ENJOYMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT, UNDER ANY CAUSE OF ACTION OF THEORY OF LIABILITY, SHALL PELICANOUTDOOR.COM, ITS DISTRIBUTORS, OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, OF ANY NATURE WHATSOEVER, ARISING OUT OF THE USE OF OR INABILITY TO USE ANY PELICAN OUTDOOR PRODUCT, INCLUDING, WITHOUT LIMITATION, PROPERTY DAMAGE, LOSS OF VALUE OF THE PELICAN OUTDOOR PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE PELICAN OUTDOOR PRODUCT, OR LOSS OF USE OF THE PELICAN OUTDOOR PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE PELICAN OUTDOOR PRODUCT, EVEN IF PELICAN OUTDOOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, YOU UNDERSTAND AND AGREE THAT PELICAN OUTDOOR HAS NO LIABILITY FOR ANY DAMAGE OR DESTRUCTION TO CONSUMER ELECTRONICS DEVICES OR OTHER PERSONAL PROPERTY THAT ARE CONTAINED INSIDE OR OUTSIDE THE PELICAN OUTDOOR PRODUCTS, INCLUDING, WITHOUT LIMITATION, LAPTOPS, CELLULAR PHONES, OR OTHER HANDHELD DEVICES, OR ANY LOSS OF DATA CONTAINED IN THE FOREGOING DEVICES. NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE), THE ENTIRE AGGREGATE LIABILITY OF PELICAN OUTDOOR AND ANY OF ITS DISTRIBUTORS AND/OR SUPPLIERS SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PELICAN OUTDOOR PRODUCT GIVING RISE TO LIABILITY.
For consumers who have the benefit of consumer protection laws or regulations in their country of purchase or, if different, their country of residence, that cannot be disclaimed as set forth above ("consumer laws"), the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer laws. To the extent that liability under such consumer laws may be limited, Pelican Outdoor liability is limited, at its sole option, to provide replacement or repair of the product.
CALIFORNIA PROPOSITION 65 NOTICE
The State of California requires that all manufacturers notify their consumers of certain chemicals that may be found in their products, even if the amount is very slight. This is so because, if ingested, exposure to these chemicals could contribute to higher risks of cancer or birth defects. The general Proposition 65 notice is as follows:
WARNING: This product contains a chemical known to the State of California to cause cancer, birth defects or other reproductive harm.
All of our products are safe and are required to meet applicable federal health and safety standards. A variety of products on the market today contain safe levels of these chemicals, and when used as intended, do not expose the consumer to any greater risks.
With that in mind, please use this product only for its intended purpose and, although unlikely, do not eat or attempt to ingest any part of this product. If any portion of this product becomes detached it should be returned to the manufacturer for correction.
For more information on California's Proposition 65: HTTP://WWW.OEHHA.CA.GOV/PROP65/LAW/P65LAW72003.HTML.
NO OTHER WARRANTIES
To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. Pelican Outdoor specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If Pelican Outdoor cannot lawfully disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under such implied warranties shall expire on expiration of the Warranty Period. No Pelican Outdoor reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.
Some products we made may no longer be in production, and there may be no similar products for your device due to its age. In that event, if you have a proof of purchase, we will offer you a product for an alternate device type of equal or greater value.